Investigations in Chicago Blog

Reduce Loss & Claims with Investigative Services

It seems there are many ways workman’s comp claims can be reduced. One company I met uses a proactive safety system on their material handling equipment, another individual teaches the proper way to bend and lift heavy objects. But with any situation, there’s always a few in the bunch that chooses to take advantage of the system.

Over the past few months, we’ve shared many case studies of workman’s comp fraud. We’re here to help uncover the truth if you suspect fraud. When an insurance company needs to have a claim evaluated and investigated, the team at RGH Investigations is ready to investigate to either prove their claim or prove a fraudulent claim.


Because every claim is a bit different, our team tailors which investigative techniques are best for the workman’s comp claim investigation. Let’s take a look at three techniques:

1. Surveillance: Surveillance is a regularly used investigative technique for uncovering fraud. As we’ve reported, a surveillance can uncover a person who claims they cannot bend, drive, climb stairs due to injury at work. We capture on camera and video the claimant doing exactly those tasks that they assert they cannot perform.

2. Online Research: As much as people would like to think their information is private…nothing is private on the Internet. Our specialists use the Internet to uncover the movements and locations of those that claim immobility. Sometimes, we even find them out on vacation performing activities that are counter to their claim.

3. Personal Interviews or Witness Interviews: These individuals are stating what they actually ‘saw’. Being able to capture their account for what transpired can make a difference in where to go next in the investigation, prove the claim to be true or prove the claim to be false. A personal account can help direct the investigation in the same or different direction.

By combining the three investigative techniques above with additional techniques, our team can uncover the truth whether it be for an insurance company, law firm, construction or healthcare.


Preventative Measures

Every company has the potential of a problem. Sometimes a construction company has issues with safety. The company places signs in critical areas, they supply the proper gear, and provide the best training and yet, accidents continue to occur. There are times when the RGH team is brought in to uncover the pattern of the company or its employees that perpetuate the problem. Sometimes the investigation is to find the weak spot…what’s going wrong and where? This way they can correct it and ensure the safety of their workers and their customers. These are great preventative measures to ensure minimal claims.

Industrial companies can be a dangerous place to work. It requires skills, consciousness and a knowledge of safety in the workplace. When we think about industrial, it doesn’t always mean an individual is stealing goods from the shelf or falling down after tripping over a cord or item. Industrial companies also experience trademark or patent infringement, arson or even leaks in the organization. These are just as important and certainly needs to be contained.

RGH Investigations brings the experience directly to you to help you be proactive when we can and reactive when necessary. Either way, or job is to uncover the truth so you can take the necessary steps to protect from fraud.



An Insurance Company Concerned About a Missing Customer?

The large insurance company did everything they could to find their over sixty-five client. The gentleman was being sued. He lived alone and didn’t have any relatives to contact. The insurance company exhausted all avenues and decided to turn to RGH Investigations for help.

The investigators took two different paths to find the missing person. First, Investigators went to the gentleman’s residence and spoke to neighbors. The gentleman kept to himself most of the time and the neighbors only saw him periodically. They kept watch on the residence in the event he came back.

At the same time, the investigators conducted their digital investigations. They found that he had a Facebook account and periodically posted his activities. Nothing had been posted in approximately 3-4 weeks. We began a more extensive online search, and he was not active or responsive online. Our investigators stayed at the home as well as online waiting for him to show up.

A few days later, the gentleman posted a picture of himself in the hospital and asked his connections on Facebook for prayers. We were able to track the hospital he was in based on a logo and called to confirm. We arranged for the insurance company and an investigator from RGH Investigations to meet with him personally.

When we met with him, he was unaware of the lawsuit, the potential of insurance being cancelled or that many people were trying to track him down. He was very grateful and appreciative of the efforts everyone made for his well-being.

Insurance Investigative Services

Insurance companies often times use the services of RGH Investigations to help uncover the facts in a claim or situation. Whether it be a worker’s compensation claim, health insurance, car insurance, or life insurance, we analyze the details and any facts of the claim to determine what it is that we need to verify. Once we begin an investigation, we use a variety of investigative techniques to begin the process. These include, but not limited to:

• Surveillance

• Background checks

• Witness interviews

• Locates

• Fraud Investigations

• Theft Investigations

• Online / offline research

In this particular case study, we utilized a field canvas and online research to find our gentleman. Once we receive a case, the RGH Investigation’s team discusses the most effective investigative techniques that will deliver the fastest and best results. If the techniques are unable to produce a desired result, we begin to modify and add investigative techniques until we uncover all the information processible for the insurance company to make an educated decision.

Our experience and results are what keeps us in business since 1959 in Chicago. When you want a team that delivers results, give us a call. RGH Investigations (312) 981-8770



RGH Investigates: Workmans Comp Uncovering the Truth of Fraud

Studies indicate that 1% - 2% or more of all workers’ compensation insurance claims are fraudulent.

A claim was filed by a woman who injured her wrist and ankle at work. The claim was substantiated that it was sustained during her time at work. However, the claimant decided to take her injury one step further. She now claims she can’t work again.

The Four Most Common Types of Workers’ Compensation Insurance Fraud according to Employers are:

  • 1. False Claim
  • 2. Working While Collecting Benefits
  • 3. The Exaggerated Claim Workers
  • 4. Fraud from the Top

Based on this woman’s actions, she initially sustained a legitimate injury, but exaggerated its severity in order to collect more money and stay off the job longer, or in this case permanently. The Exaggerated Claim. One key aspect to the claim was that she needed to have someone, or in this case, her children, there at all times to aid her everyday tasks.


RGH to Investigate

RGH Investigations was brought into the case in order to fully understand the situation the woman was claiming. The insurance company simply wanted to know the truth. Did they need to pay for an injury sustained and she can return to work, or was this a permanent situation.

We devised a plan to follow the woman on three separate days. Our observations and findings were as follows:

  • Each of the 3 days, the claimant drove a vehicle by herself
  • No child or children accompanied the claimant on any of the destinations
  • She performed tasks such as driving, grocery shopping, hair salon and trying on shoes unaided
  • Upon arrival home from purchasing groceries from 3 different stores, she had numerous grocery bags. The claimant was able to pick up the bags, reach up over her head to her child standing at the top of the stairs.
  • Based on the hours of activity at a single time, no signs of fatigue were present.

The private investigator assigned to the case gathered the necessary evidence and submitted the proof to the insurance company.

Who We Are

RGH Investigations is a licensed and highly experienced private investigation firm that works with insurance companies to help uncover the truth. We also work regularly with law firms to uncover the truth for everything from criminal cases to domestic issues. When you have professionals such as Dan Spatafora, a former Senior Federal Law Enforcement Officer with the U.S. Government, rest assured, you’ll get an answer. Call us at 312-981-8770 to discuss your case and how we can help.



To Get the Evidence You Need, We’ll Even Go a Service

There’s nothing ever easy about a car accident, especially when both parties decide to take legal action. RGH Investigations was hired to uncover the truth about an insurance claim brought forth by one of the parties involved.

The private investigators at RGH were asked to investigate the mental and physical impairment claims of the husband and wife. However, it wasn’t going to be easy to get close to the couple. The husband and wife team live in rural Indiana and are protected by their religious congregation. He’s the minister of the organization.


It Takes a Team

This was certainly a team effort. We assigned 3 highly experienced private investigators to the case. One to be on constant watch, one assigned to the husband or minister and the other to the wife.

To begin the process, we presented ourselves as construction workers nearby. We monitored the trucks that went onto the property, completed their deliveries and came back out.

As we continued construction surveillance, we began to prepare for Sunday worship. Our investigators blended in with the congregation by wearing similar clothing and hair while using familiar mannerisms. The RGH investigators wore hidden cameras in order to potentially gain the proof needed. We carefully crafted a cover story and made our way inside.

The husband or minister came out, greeted the congregation and continued with the service. Once the congregation was dismissed, everyone lingered outside enjoying each other’s company. After a while, the minister came out and began cutting down an old tree on the property. He was able to wield the axe, cutting the tree down and into smaller sections or pieces.


The next investigator was ready to go the next morning as the husband and wife left the home and property. As we watched, the couple made their way to a nearby golf course. After parking the car, they pulled their golf clubs from the trunk, placed it over their shoulders and made their way inside. We surveilled their few hour golf game and found their physical motions were intact. Both parties exhibited full motion from tee off to the final putt on the green. The next day, the game of golf continued with another round of 18. Still no sign of difficulty walking, driving the golf cart, and continued with full range of motion on every swing.

However, the day wasn’t done. The couple went grocery shopping, easily picked up numerous grocery bags, then went to a furniture store. We received clear evidence of sitting, standing, bending while they tried out various couches. Did I mention that both individuals claimed they couldn’t bend?


What is Surveillance

Surveillance is carefully constructed in order to be placed in an area where observation of behavior, activities or information can be obtained without drawing attention. Our experienced investigators are highly trained to blend in to whatever surroundings they need to take on. This allows them to get close and monitor the situation and gather the evidence necessary to support or deny the claim.

If claims are substantiated, we’ll present the evidence. If not, we present our findings as well. Our goal is to uncover the truth, whatever that may be.

If you would like to experience the RGH Investigation team, give us a call today at 312-981-8770.



Need to Show Just Cause? Okay, How’s 5 Places at Once.

It’s been a while and the insurance company need to bring closure to the case.

A real estate broker had already been served. A court date had already been set. The agent never showed up. Another date, again a no show. The Judge in the matter stated that in order to move forward with the case, the insurance company had to show just cause.

Frustrated, the insurance company contacted RGH Investigations for help. The lead private investigator for insurance assessed the situation, and did his due diligence by simply contacting the real estate agent at home and at the office. As expected, no information was shared as to the agent’s location.


Research Online & Off

The lead private investigator turned to social media to begin building a picture of the agents travels. We quickly discovered the agent was to be conducting several open houses within the next few days. We assembled a team of private investigators at each of the 5 locations. The team stayed in constant communication throughout the course of the day until the agent finally arrived.

When approached, the agent’s name was stated and confirmed. We were able to help the insurance company complete their ‘just cause’. As a result, coverage was dropped on the agent and the insurance company close the case.


Claim Resolution

When bringing a resolution to a sensitive situation, trust the investigators at RGH Investigations. We understand that not every insurance company is the same focusing on areas such as worker’s compensation, health insurance, car insurance, home insurance and life insurance.

Our team of experts can help you with a variety of claims. Our team deploys various investigative techniques including surveillance, background checks, witness interviews, fraud, theft and many more. Our goal is to bring cases to a close faster to help you save money, time and frustration.

We wish you a Happy Holiday Season and we look forward to serving you in 2021. Contact us at 312.981.8770.



Case of the Malicious Birthday Surprise

It takes 26 seconds to sing Happy Birthday, and only one to crash the party.

A few months ago, we received a call from a business owner for a service agency. It’s a successful mid-size company, touting three locations around the U.S. She hired RGH Investigations to find ‘who’ sent a malicious package on her birthday.

A package arrived addressed with the client’s first and last name at her Chicago location. Her administrative assistant received the package and decided not to open it as it arrived in celebratory wrapping on the day of her boss’s birthday.

The package looked festive and the owner was happy to open it. As she did, confetti popped out of the package leaving a simple note behind. “You are a terrible person, and hope you die alone.”

The disturbing note put the business owner on edge. Was this a onetime note? How serious should I take the threat? Is it a threat? She decided she needed to find who was behind the malicious package.


Anonymous Shipping


RGH Investigators began the search with the shipping information, an obvious choice. The company name originated in California. However, after searching online for the company, we found it didn’t exist. We investigated further and discovered the package was sent by a company that specializes in sending pranks anonymously.


Interview Employees


Next, our investigators worked with the legal team at the service agency to identify a list of potential employees who may be instrumental in identifying a cause or person. The list consistent of 20 people from a variety of areas within the company. We made our way through all 20 employee interviews. One person’s answers stood out.

Next, our investigators went to the individual’s work email to uncover any additional information that either supports or discredits our suspicions. Deep in the emails, we found communications with a former employee who was unhappy with the owner of the business. The investigators identified who the person was in the email, and exposed the backstory.


Who’s Anonymous?


Now it’s time to use the subpoena filed under ‘John Doe’. Our subpoena team stepped in to serve the pranks company to get the name of the person who ordered the package with the confetti and malicious note. It was the boyfriend of the disgruntled former employee.

Our investigator team identified the boyfriend’s place of employment and paid him a visit. He quickly confessed to the prank and the intent was not threat based.


Final Report


Our final report constructed for the client also included the Police and Postal service. Due to the nature of the case, it was critical to keep them abreast of the situation until there was enough evidence for their inclusion. Now it’s up to the client…what do you think her next move should be?




Employee Theft Continues to Rise in the Workplace

There’s no doubt that employee theft, continues to rise during the pandemic. Regardless if you are a president of a company or a warehouse worker, it’s occurring at all levels and with increased frequency.

* President charged with committing health care fraud by submitting over $70M in false and fraudulent claims for Covid-19 testing

* Worker stole $400k worth of wine from a warehouse.

As strains at home increases with medical bills, inflated prices, numerous layoffs, along with mental anxiety and depression, most everyone is experiencing the financial strains. The pandemic has created a dire need for money. Employees that were once reluctant to steal goods are now willing to put their livelihoods at risk.

How a Private Investigation Firm Can Help

RGH Investigations, a full service, licensed and highly experienced private investigation agency in Chicago works with you to uncover any theft so you can implement best practices to protect your business from employee theft.

Take for instance a manufacturing company had some of its products stolen from the warehouse. They found their newly manufactured product for sale at flea markets and on eBay. Or a beverage company noticed inventory was reduced without any paperwork to substantiate it. They found out that the beverage was being sold at local stores at a 90% reduced price.

If you suspect employees, contractors or a third-party theft occurring at your company, now’s the time to act before the situation escalates and your losses are beyond repair.


RGH Investigation Business Solution

It’s important to get a thorough understanding of the situation. We’ll begin by discussing your discoveries and why you believe employee theft is occurring at your workplace. Once we gather the information, we’ll deploy a combination of tactics to uncover the truth. We’ll use tactics such as surveillance, undercover investigations and discreet interviews. Other techniques may be used, and these will be discussed during our initial meeting.


Surveillance

Surveillance is an important part of employee theft at the workplace. We use a combination of technological devices as well as the fundamentals of watch, listen and follow. Our expert investigators are very inconspicuous, blending in with the environment. This enables him/her to capture the information necessary to either prove or disprove their involvement.


Undercover Investigations

Our highly skilled investigators know how to blend in with other employees, your company culture, policies and procedures enabling him/her to get close to the information. As the situation evolves, we will work with the proper authorities to implement lawful procedures.


Interviews

These interviews are done quietly and discretely. Once the information is captured, our trained investigators will analyze the interview statements, compare and contrast the information searching for area of differences. If identified, our investigation continues until all answers are complete.


Technologies

RGH Investigations utilizes a variety of proven technologies that can verify the situation and offered into evidence. We take great care in capturing authentic evidence to ensure the right person or persons are held accountable for any wrongdoings.

Employee theft is never a situation a company wants to be in. However, it’s important to maintain safety and a positive work environment. Utilize the services of RGH Investigations to help gather the information necessary to prove employee theft is occurring or even not occurring in your workplace. Sometimes it’s best to stay ahead for the betterment of all workers.

Contact us today at 312-981-8770 or send us a direct message.



What’s Going on at RGH Investigations? An Update.

In our September communications to you, the team at RGH Investigations thought it would be a perfect time to share some of the advances made with our staff and investigative services. Even as the pandemic started and has progressed over the months, the team at RGH Investigations remained diligent, ensuring criminal, claims, and personal investigations were moving forward.


News from RGH


* RGH Investigations is licensed in Illinois, Wisconsin and Indiana.

* Did you know…Bob Hanrahan is the son of Edward R. Hanrahan, a successful private investigator for over 40 years?

* Our Director of Investigations holds certifications in criminal street gang, sovereign citizen and terrorism investigations. He has over 15 years of federal law enforcement experience.

* Several investigators are fluent in Spanish.

* Our investigators range in age in order to place the best person on the job, especially for undercover, surveillance and process serving situations.

* Did you know…we diligently have kept client names out of the internet? That’s because when you choose to use our investigative services, you’re searching for someone to gather the facts and evidence in a quiet, discrete manner that will not affect the reputation, business or those involved.


Hot Topic Conversations


* Technology continues to be a hot topic of conversation. Whether it’s for revealing infidelity or exposing asset searches…even cryptocurrency, technology remains at the forefront of an investigation.

* Fake News is part of our everyday lives. In the life of a lawyer, Fake Witnesses continue to be all the rage. Finding witnesses, knowing when a witness is lying or if the witness may not be reliable are vital to the outcome of a case.

* Employees, temp agency workers and other third-party workers are using creative ways to steal goods at their place of employment. As some employees are classified as work from home and others are classified as essential workers, the lack of monitoring and quick turnaround response, has confusion becoming the norm. As a result, an increase in theft has identified vulnerabilities, product production and delivery issues as well as revenue losses.


Top 3 Ways Law Firms Use RGH Investigations

* Worker’s Compensation Fraud continues to progress in pre-Covid, in-Covid, and post-Covid times. Employees believe they are unique in their ways of committing fraud. However, evidence continues to be essential. We place the individual under surveillance (amongst other techniques) gathering the evidence that either supports or denies their actions.

* Locating an Individual remains a frequently used service. One would think it would be easier to find an individual with so many people working from home or sheltering in place. However, nothing has changed. People still move about…even state to state just as frequently.

* Process serving can be done by a variety of people. However, the more challenging ones are performed by a private investigator. A variation of techniques is used in order to ensure serving in an effective and safe manner.


Now that you’re up to date, let’s get started working together. Contact us today at 312.981.8770 to discuss your case or claim.



When There’s a Problem and You Don’t Have Time to Wait

Covid-19 has certainly caused an interruption to our lives and our lives in business. It has also become the biggest excuse for inactivity. As a result, it’s taking longer to gather information and the evidence necessary for settlement or trial. What can you do to ensure progress and movement?

Investigators.

Law Firm: Our private investigators recently worked with a law firm needing some assistance on a case. In order to find support from the interviews, they needed to find a witness. With the reduced number of people out on the streets and roads, you would think it would be easier to find a person. Not really.

We uncovered some potential places to start through the transcripts from witness interviews. We were able to trace the witness’s whereabouts through social media. We tracked the person down and gathered the evidence needed to support the case.

Insurance Company: An RGH Investigator worked with a global insurance company to conduct surveillance on a workman’s compensation claim. They had discovered discrepancies in the communications and the claims. They asked RGH Investigations to obtain the footage necessary to properly address the claim.

It didn’t take us long to separate the truth from the fiction by simply surveilling the home. We uncovered that the individual didn’t have what the claim or the communications alleged. The insurance company was grateful to have it sorted out before they pursued it any further.

Corporate: As we all have heard in the news, there has been a considerable amount of demand placed on the food supply chain. We received a call from a logistics company concerned with their trucks that carry large amounts of perishable foods. They noticed a few trucks with attempted break-in’s; however, nothing was stolen. They wanted to uncover what the real motive could be.

We needed to place a couple of investigators on the case. One investigator went undercover as a temp worker in order to get close to the situation. The other conducted surveillance. After a couple weeks, we found the attempted break-in’s were a rehearsal for the real heist. We gathered the evidence and worked with local authorities. On the day of the robbery, law enforcement was able to catch and identify all those participating. The company acted quickly and saved millions of dollars in perishable goods.

During a time of unrest, private investigators such as RGH Investigations with its array of talent can help fill in the gaps to get the job done. Contact us today to have our team of professionals help your law firm, insurance firm or company uncover the truth quickly, accurately and with proof. Call 312.981.8770



Insurance Companies Report Fraudulent Worker’s Comp Claims Increase During COVID-19

It’s been a turbulent 2020 with a continuous unknown given the COVID-19 pandemic. The effect it has had on people, businesses and the economy has been unseen in our lifetime. As personal savings continue to decline, worker’s comp claims are increasing in numbers. Is this anything new? Not really. Back in 2008-2010, the economic crash saw numerous claims filed, roughly about 85,000 in a single year.

How do we know? Since RGH Investigations inception in 1956, we’ve experienced the increase and decrease of fraudulent claim investigations on more than one occasion. That’s why it’s critical to hire an experienced investigation firm such as RGH Investigations to thoroughly and quickly get the situation resolved. Here are a couple types of worker’s comp claims we’ve recently investigated:

Worker’s Comp – Fake Injuries

Worker’s Comp – Falsify Staff Size

As employees are filing worker’s compensation claims form home, this has made proving the validity of the claim more challenging. Not impossible, but challenging. In both of these situations, one of the techniques we would recommend is surveillance. If an individual is faking an injury, we’ll be able to track their movements and photograph or videotape their actions.



Utilizing Corporate Private Investigators for Your Business: From Theft & Claims to Intellectual Property

The Shelter-In-Place has caused a disruption for companies. Many that were not deemed essential businesses were left empty and unattended. Those that were essential were left scrambling to adopt new processes, leaving little time to maintain current business practices. In both situations, companies were left exposed. As a result, private investigators, such as RGH Investigations are being called in to assist in a variety of capacities.

Here are a few situations where we assisted organizations with our skilled investigators:

• On-site theft of product inside and outside of the building or facility. When product is unaccounted for and you need to get to the bottom of the situation, RGH Investigations can utilize techniques such as surveillance or undercover operations to determine who was the perpetrator and how the act was committed.

Workman’s Compensation currently in progress or new claims. Whether the person asserts they were injured on the jobsite or claims they were injured during business hours at home, RGH Investigations can help resolve the situation with a variety of techniques including surveillance and locating witnesses that can attest to their movements.

Intellectual Property missing from the premises. While the shelter in place order has been in effect, companies are finding some of their intellectual property or critical business documents have been removed or stolen. RGH Investigations works to uncover the truth with digital techniques and well as traditional ones in order to assemble the evidence.

Our highly skilled investigators are experienced with various techniques in order to keep your business from realizing unnecessary loss. The investigation will also identify weak areas within your organization. Now you have the opportunity to change or modify processes, digital security as well as access to exterior goods or to the facility itself. This will help protect your business and deter any wrongdoing.

Contact RGH Investigations today and tell us about your situation. If you suspect something going on within your company, contact us for a complimentary consultation. Reach RGH Investigations today by calling us at 312-981-8770.



Domestic Investigations: Uncovering a 2-Year-Old’s Allergy

As RGH Investigations shared many articles over the months and years, we sometimes forget that our customers also include individuals searching for answers.

We recently worked on a domestic case where the Father had legal custody of their 2-year-old son with the Mother awarded unsupervised visitation. On weekends, the Mother would come by to pick up their son and enjoy time together over the weekend. However, once their son was returned to the Father, the 2-year-old was constantly sick.

The 2-year-old boy is highly allergic to dogs. It doesn’t matter if it’s a short haired or long-haired dog. The young child has problems breathing. It can take another couple of days before he begins to feel better. Both parents are fully aware of his condition.

The Father wanted some answers. What is going on that his son is suffering after every visit with the Mother? When asked, she claims that he was fine and not sure why his allergic reaction was so bad.

The Father decided to look into it further, and hired RGH Investigations to find out.

We assigned one of our investigators that specializes in domestic situations on the case. All started out fine when the Mother took the son and took him to the grocery store and afterwards to the park to play. The 2-year-old was clearly having a good time and in a healthy state. Once the end of the first day drew near, our investigator saw the Mother and son enter the Mother’s new boyfriend’s home. They spent time in there and later came back outside.

When they came outside, so did a large dog. As the investigator continued the surveillance, he decided it was time to videotape the encounter. The Mother, knowing full well of the allergies to dogs, brought the 2-year-old to the dog to pet and play. She took her son, placed him on the back of the dog as to ‘go for a ride’. This encounter lasted for the better part of an hour. This was all the evidence we needed.

We immediately contacted the Father and showed the video evidence. He was very surprised to actually see for himself the wrongdoing of his ex-wife.

That Monday, the Father showed the evidence to the lawyer. The son is now healthy, and the Father has full-custody of the 2-year-old. Unfortunately, due to the reckless nature of the Mother, she can only see her son supervised.

The investigators are RGH Investigations are here to uncover the truth whether it be for domestic or corporate related cases. Our responsibility is to ensure that the information is found and presented in a professional unbiased manner so the right decisions can be made.

If you or your client is in need of highly qualified investigators that take time to find the truth and evidence, give us a call. We’d be honored to help you out. Contact us at 312-981-8770.



How to Use a Private Investigator in a Personal Injury Case

Here’s what we know for sure. Accidents happen and injuries are the result. Let’s consider the slip and fall.

A food processing facility has many production lines and is constantly busy with people walking, standing, pushing carts, bringing supplies and more. Each day, the processing lines are washed down leaving the floor frequently wet. Sometimes a product drops, or splatters onto the floor. An employee slips and falls, claiming they broke their ankle. Now they’re claiming its much worse than that.

The company is relying on you to resolve the issue quickly without losing money, especially in a low margin industry. Your job is to find out who is potentially liable, and who was negligent. To get all of the facts quickly, this is where RGH Investigations comes in.

Our service, Premise Liability, is where our investigators go into the facility and gather information and evidence in order to understand what happened. We’ll take pictures, and interview the employees, witnesses, as well as the managers responsible for the area. We may find out that the slip and fall was caused by non-rubber soles on the shoes, or not adhering to the company policy for working in this type of an environment. There are many factors to be considered, and as investigators, our job is to find out what happened.

There are times when RGH’s investigators are brought in late into a case. We’ll continue to gather the information and facts; however, we may need to conduct surveillance on the slip and fall employee, and/or even go undercover and pose as a worker. Our highly trained investigators will get the evidence necessary so you can manage your case effectively.

If you need assistance with a Premise Liability case such as a slip and fall, call us today at 312-981-8770, and be sure to mention our article.



Witness Interviews: Getting to the Truth…or Lie of the Matter

Witness interviews that are performed by a licensed and experienced private investigator can be extremely beneficial to a criminal or civil case. All our investigators at RGH Investigations are professional, well trained interviewers. They know how to extract information and determine if it’s accurate…or not.

Our experienced investigators build rapport with the witnesses to uncover as much information as possible. We understand that being respectful, upfront and truthful about the purpose of the interview is vital to the outcome.

Our investigators create a positive, relaxed environment before getting down to business. We use open-ended questioning techniques to elicit as much information as possible. Positive facial expressions and hand gestures let the interviewee know that the information they are providing is important, pertinent and of great interest to us. We won’t, however, be fooled. We know the ‘signs’ when a witness is attempting to mislead us.

During a recent interview, an RGH investigator observed a nervousness and subtle pattern of eye movement each time a certain individual was mentioned. The investigator suspected that the interviewee was either lying or simply withholding information. It was our job to figure out which one.

The investigator used follow-up questioning and various tactics around the subject to determine the reason for this behavior. Through patient and persistent questioning, it was discovered that the interviewee was hiding details in order to protect another person who was not identified in the case. Our investigator was able to learn the individual’s name, address and their association to the case. We were then able to track down and interview this second individual and provide our client with important information that positively impacted the case.



Skip Tracing for Those Skipping Out of Town

Whether you are a law firm trying to track down a vital witness or a company in search of an employee who did wrong, the professional investigators at RGH Investigations know what it takes to find a person who doesn’t want to be found.

RGH Investigations was hired by a law firm to find a man who had pertinent information for a case. This individual had been adverting law enforcement and moving from town to town in record time. Our private investigator did a database search and found a past residence, but thought it was likely incorrect. He was right. After talking to former neighbors, however, he learned the name of an old girlfriend.

Social media played a key role and gave us a bit more insight with pictures of the two in happier times. The pictures indicated frequent participation in protests. We looked at all of the cities and towns he had lived in and checked for any upcoming marches and protests. We found one coming up the next week and began our preparations.

Key investigators were stationed in and around the protest so we could keep a close watch. After a few hours the protest was over, and we had spotted our guy! He headed back to his new residence, and we continued to keep close watch from different viewpoints. He arrived at his apartment, and we were able to confront and serve him with the papers.

When you need to find a person that has skipped town, let us help you with our experienced private investigators.



A Case for the Holidays

Now that a year has passed, we wanted to share a particular case that we worked on last December. It was a unique situation where we were hired on a case to investigate threats and an attempted break in at a manufacturing facility. The company manufactures a special kind of dusting powder where the final step in the process is only performed by a single person, and has been for years. The formula apparently is a one-of-a-kind. That’s all they would tell us.

We had to investigate in two different ways: undercover, posing as employees of the facility and surveillance on key employees that may come in contact with the person who performs the final step in the process. The undercover operation provided a couple of key triggers that enabled us to pinpoint employees to monitor. We found that every person we were further investigating were temporary workers from EL-Foundation. Little was found on this organization, both on the Web and Dark Web.

We knew that the manufacturing operation runs a 24 x 5 shift especially in November and December, their busiest time of year. Next, we uncovered that all three of the temp workers either started or ended their shift around the time of the final step of the manufacturing process. This means their access to this person that performs the final step was greater than anyone else.

We decided that video and photography were instrumental in developing the proof we needed to protect this person and the company, while utilizing our undercover employees to remain on the premises. We tracked the temp workers and ensured the cameras were operational and the undercover employees were in place. Let’s just say we literally ‘saw’ what was going on. Once we showed management our findings, we were sworn to secrecy and cannot reveal the details of the video.

Let’s just say this special person hired his own helpers from EL-Foundation to ensure the safety of the dusting powder. All that we can say for sure is that if it wasn’t for this special person and EL-Foundation, we wouldn’t have our stockings filled, or unsigned presents that magically appear in our homes. This is one case better left unsaid.

Happy Holidays!



How Private Investigators Search for the Truth in a Workman’s Comp Claim

It is often that a private investigator such as RGH Investigators gets hired by a workman’s compensation lawyer or an insurance company to investigate a claimant. According to employers.com, studies indicate that 1% to more than 2% of insurance claims are fraudulent.

According to accountingtoday.com, there are 10 common warning signs of worker’s compensation fraud.

1. Monday morning injury

2. The claim is made right before or after a termination or layoff

3. Provider has a history of questionable claims

4. Lack of witnesses

5. Conflicting information

6. History of claims

7. Refused treatment

8. Delay in reporting a claim

9. Claimant is hard to reach

10. History of changes in addresses, jobs etc.

If your firm or insurance company experience any of the warning signs in the submitted claim, we can work with your firm or insurance company to uncover the truth about the workman’s comp claim.

There are numerous ways RGH Investigations works to validate the claim. Here are only a few:

• Surveillance – An effective way private investigator tracks and monitors the movements of the claimant. Surveillance is a valuable service used as pictures and videos of the claimant moving, lifting or performing tasks that are restricted by their doctor is the best way to prove their abilities if they are being deceptive.

• Internet – People just can’t help themselves when it comes to posting to the Internet. People regularly post pictures and discuss their activities on various platforms such as Facebook, Twitter, LinkedIn, SnapChat and Instagram to name a few. Our experienced internet investigators will find and track the claimant’s activities online.

Interviews – Investigators will talk with those that know or work with the claimant gaining an understanding of the movements prior and after filing a claim.

If you are suspicious of a false claim, contact RGH Investigations today so we can uncover the truth.



Private Investigators Keep Employee Theft in Check

The Association of Certified Fraud Examiners identified 3 factors that influence crime in business: motive, opportunity and rationalization (or excuses). As a result, 75% of employees have stolen from their place of business. And it’s all types of business, not just retail.

Here are a few areas employees steal from their employers:

1. Product: Theft of a product occurs in many ways. From a simply can of soda, computer software to office equipment and food. In most cases it’s a few employees who choose to steal, but there have been times when just about the entire staff was stealing from the owner. There are always a few surprises to management or owners when they get the results of our investigation.

2. Time: There are lots of ways employees steal time. Not claiming vacation time, coming in late, leaving early, other employees signing you in/out of the time clock, computer, or register and the more interesting ‘fake’ employee.

3. Money: Theft of money is most popular when you are dealing with cash itself. But it doesn’t have to be just cash. What about expense reports, checks or embezzlement? These are all forms of money.

4. Intellectual Property: These don’t have to be just blueprints or patented materials, it can also include databases and customer information.

5. Worker’s Compensation: RGH Investigations has covered this topic before. It’s one of the more popular services as facts of a claim need to be evaluated to ensure the injured employee is following the doctor’s orders.

If you want to get employee theft under control in your business or have a case of employee theft, RGH Investigations can help you obtain the proof you need to decipher which employee(s) are stealing. We’ll utilize numerous methods to uncover theft of employees such as:

• Surveillance

• Undercover operations

• Interviews and interrogations

Once complete, preventative measures can be put into place to ensure employee theft stays at a minimum. Visit our employee theft service.


Extract the Most Information Possible from Witness Statements with RGH Investigations

Car accidents, employee theft fraud, civil rights, and criminal cases have witnesses that need to be interviewed in order to collect as much information about the situation or accident as possible. Law firms working on cases where interviewing witnesses is part of the process, request us to complete the task on their behalf. The reasons vary however, my personal favorite is our neutrality.

Lawyers just want to get down to the facts, the reasons why the situation occurred. Even thought a private investigator is often thought of as someone hiding in the bushes with a cranky personality, that couldn’t be further from the truth. Yes, our goal is to find the information or evidence to uncover the truth, but we also understand what that may mean to an individual’s reputation and/or emotional state. The private investigators at RGH Investigations handles each person carefully to extract the most information possible. Our job is to:

* Understand what a potential witness would say at trial

* Take their statement and listen for conflicting information

* Gauge the temperature of the witness, would they turn or are they genuine

But in order to take their statements, many times we first have to locate them. Locating witnesses is a service by itself, a service usually used in conjunction with interviewing witnesses.

When you have a case that includes finding and/or interviewing witnesses, contact RGH Investigations, experienced with bringing out the most information from a witness possible. Call me, Bob Hanrahan directly on my cell phone at 312-768-0376.


Difficult Process Serving? RGH Investigations Will Show You How It's Done

There are times when process serving becomes a challenge.

Some people are simply very good at evading law enforcement, lawyers, and many other professionals. Here’s a great example. This male person was needed to show up in court. However, it was difficult to track him down, and other have tried. Now it was our turn. We found out that his place of residence was in a high rise with plenty of security. Same with his workplace. Lots of security.

We monitored his comings and goings and discovered he had an appointment. This would leave him exposed once he exited his car and again in the lobby of the building. To avoid detection and to ensure maximum coverage, we situated investigators in the parking lot and lobby of the building. Once he existed his car and not able to return to it quickly or go inside of the building, we approached the person and served him.

Bringing in a private investigator like RGH Investigations is critical on order for the case to get its best chance. We utilize various investigative techniques both online and off line.

So, if you need help with depositions, order to show cause, order to appear for examination, summons or a trial appearance, ensure it’s done right by bringing in RGH Investigations to help.

Visit our process serving services now.

Using a Private Investigator for Employee Theft

There isn’t a business out there who enjoys losing money, product or being taken advantage of by employees or contractors. Employee theft is on the rise.

According to Chain Store Age, 438,000 shoplifters and dishonest employees were apprehended in 2016 recovering more than $42 million. In 2016, dishonest employees increased by 10%. What does this mean for your business? Regardless if you are in retail or not, employees will attempt to steal product or be dishonest in areas such as reporting time on the time clock, reporting sick time or even family leave.

What can you do?

Being more proactive by including a private investigation firm such as RGH Investigations. Involving the police is a great solution, however, they usually get involved after theft has occurred. Your company can’t afford the additional loss. Our team of investigators will take that a step further.

* Before you hire: Perform a more extensive background check. To see the full list of what reports and history we run

* Surveillance: There are numerous ways in which we can perform surveillance.

- Undercover Investigations: This is when RGH Investigations acts as an employee of the company. This is sometimes the best way to gain understanding of an individuals unethical behavior or sometimes we uncover a much larger situation where it involves numerous employees.

- Worker’s Comp and Personal Injury: These are workers who claim to be harmed at work. When that happens, keeping a close watch can be important to proving their truthfulness. We’ll perform surveillance and take pictures and video of their unauthorized actions.

- Employee surveillance: There are times when a particular employee is suspect. We’ll implement a variety of surveillance techniques in order to gain a full understanding of the employee and their potential misdeeds.

Any information we uncover, we share with you. RGH Investigations has been around since 1956 investigating all types of employees and contractors in various businesses. Hire a discreet and professional firm such as RGH Investigations. If there’s anything to be found, we will.


How a Private Investigator Can Effectively Help with Process Serving

There are many people who don’t want to be served any type of legal documents. If they are trying to avoid a court case, individuals will try to be creative and hide or simply leave town…all in the quest of avoiding being served. It can affect the outcome of the court case you are working on. Instead on taking on the responsibility of finding the individual, leave it to RGH Investigations.

Our highly experienced investigators use a variety of techniques such as skip tracing, for those who leave town or even the country, and surveillance. These techniques are the most commonly used, but rest assure there are other techniques to track and find the individual.

Once the person is found, we ensure that the documents are served professionally and legally. Serving legal papers is a regular occurrence for RGH Investigations, we know the tricks they will try to use and say. It just won’t work.

We’ve served a variety of legal documents such as depositions, order to show cause, order to appear for examination, summons and trial appearance.

Let RGH Investigations do the process serving for you. Call 312-981-8770



Need to Locate a Missing Person?

Locating a missing person most often occurs before or during a case, or when an incident in the workplace occurs. When it does, it’s vital to use a highly skilled investigator such as RGH Investigations, who know the techniques for uncovering hard to find people. Use our specialized locates service when:

• The missing person is purposing hiding

• The person is avoiding being served

• You can’t find a past employee

• You can’t find a witness and time is of the essence

RGH Investigations can obtain information far greater than what basic Internet searches provide. Our investigators use a variety of techniques from records search (business, marital, court) to interviews, social media, and surveillance. Our job is to narrow down the possibilities quickly so we can get you the information that is vital to your case, accident or other work related incidences.

Give us a call so we can help your case or work related issue. Call us today at 312-981-8770.


Private Investigations on Insurance Claims

RGH Investigations works with insurance companies when you need clarification and verification on a claim. Our team of investigators in Chicago uncover the facts using services such as surveillance, interviews, research online / offline, fraud, and theft investigations.

Ask us if you need a workman’s comp claim or health insurance claim investigated. We work with some of the most well known insurance companies in Illinois working to get answers so you can make the best decisions on the claim or even on your case. Give me a call and I’ll share some examples of how we’ve helped insurance companies verify the facts of a claim.